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Tools and Spare Parts

Survey shows

importance of OEMs

for maintenance and

spare parts

Around 87% of organisations work only or mostly Organisations’ expectations for long-term business value

with original equipment manufacturers (OEMs) for from OEM suppliers were also recognised, with the study

maintenance support and spare parts procurement highlighting the importance of relationships for better managed
according to an independent study for Swiss-based company services provision, expertise and diagnostics. The majority of

ABB Turbocharging.respondents identiied importance of meeting key performance
Key beneits cited were reduced downtime and better indicators and offering strong service level agreements.

parts availability according to the Forrester Consulting Rolf Bosma, Head of Service Sales at ABB Turbocharging,
Technology Adoption Proile. The individuals surveyedsaid: “In our opinion, this study is well-aligned with the current

held responsibility for maintenance, repair and supplier increased demand for turbocharger OEM managed service
management in 105 organisations that leverage large engines offerings which we have seen rise by 20% year-on-year.

and capital intensive machinery.“Outsourcing maintenance of industrial equipment has
ABB Turbocharging said the survey underlined become prevalent in the turbocharging market with a focus

respondents’ needs to focus on long-term productivity on maximising uptime and increasing application eficiency.
Through our latest technology and offerings for turbocharger
and the eficiency of their assets during the service and
maintenance procurement process. It also highlighted that servicing, spare parts and upgrades, the multiple beneits of

the quality of service and parts can have a direct impact on working closely with OEMs are being recognised by customers
business performance.for the strong potential to

In addition to better spare parts access and improved deliver long-term
reliability, OEMs were conirmed by respondents to offer the business gains.” u

beneits of service responsiveness; expertise and business
knowledge; as well as the required quality of parts and service

– which can contribute to higher application eficiency.
The survey showed that organisations are under pressure

to cut costs and three quarters of respondents always consider
the cost implications of parts and service. Furthermore, total

cost of ownership over the entire application life cycle is

increasingly important.
Respondents viewed working with non-OEM

suppliers as likely to impact their ability to win,
service, and retain customers due to the lack

of quality and availability of parts, and more
frequent breakdowns.

Minimising such operational
risks is a priority for 66% who are

focused on eliminating both the
potential for damage to their

installations and breaching

of safety regulations caused
by parts failures.

22 | The Ship Supplier | Issue 69 2016