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Life-saving Equipment

H
igh and unpredictable costs and key performance indicators (KPIs) appliances have provided a limited
are the bane of any ship owner are agreed. This condition monitoring guarantee for new safety equipment,

or operator and the life-savingdetermined exactly when replacement typically from six to 12 months. After this
sector is no different when it comes to parts are required so the client can period, vessel owners and operators can

springing unwanted surprises.budget in advance.experience high and unpredictable costs.
“According to feedback from our
Regulatory inspections, class The premium package is CARE Plus,
approvals, service hours, travel, spare which offers the client not only KPI and customers, what they really want from a

parts and other unforeseen costs can condition monitoring but also includes service provider is predictability in terms
all add up, but the market is set to OEM and STCW training at Norsafe’s own of costs and regulatory compliance,

change with some life-saving equipment academies plus OEM on-site training to short servicing times and extended
companies offering a new approach to improve crew competence, a key factor in service intervals,” he said.

the maintenance of appliances.reducing maintenance costs and the safe “Harding’s new 360 service
Norway-based Norsafe, which operation of the equipment. Twice yearly programme addresses all of these

supplies life-saving equipment, claims to visits are made by Norsafe personnel to concerns – contributing to improved
be the irst supplier in its sector to have check agreed key parameter levels.safety and reduced vessel downtime.”

introduced a tiered service management Mr Scholtes said the new programme “
had been developed to ensure the highest
system for its clients following an
in-depth study of ship owners and level of safety, operational readiness and
.it is developed
operators’ maintenance strategies.regulatory compliance for the customers’
“What we used to offer was a standard safety equipment. This was achieved
to it our clients’
leet service agreement, like a ixed price by Harding taking full responsibility
agreement, which almost everyone is for regulatory inspections, condition requirements

doing nowadays,” said David Torres, Vice monitoring, preventative servicing, spare
President Sales, Service Division.parts, training and, of course, any repairs.
David Torres, Vice
“What we noticed with the ixedAll is taken care of at a ixed annual rate.
price agreement is that all the companies President Sales, Service “In many ways, 360 functions as an
Division, Norsafe
offering a ixed price agreement, including extended warranty. The concept allows
the customer to say goodbye to all ”
ourselves, never manage to stick to the
price they agree on, simply because unforeseen and hidden costs related to

additional work and circimstances around servicing, and to enjoy peace of mind.
the work makes the price go up. A lot of According to our studies, having such“These service and maintenance

our customers were telling us the same a care plan will also reduce the overall agreements have been structured to
story – it doesn’t matter who you have a expenditure when looking at the entire provide our customers with more than just

contract with.”life cycle of the LSA equipment,” said a ‘price agreement, it is developed to it
Norsafe analysed the leet it covers Bjørn Sturle Hillestad, Global Sales & our clients’ requirements,” said Mr Torres.

and looked at spending patterns and He said the new packages had been Marketing Director.
maintenance patterns, along with the very well-received and the company had Harding 360 is available at three levels

wishes of the customer and came up already seen a 44% increase in the leet – Standard, Advanced and Premium – the
with the Norsafe CARE Plan, a three- since the packages were launched earlier number of service ports the customers

level service agreement designed to this year “so we know that listening to can call at is one of the differences

suit clients with varying maintenance our clients’ requirements and tailoring between the levels. Premium customers
requirements and budgets.our agreements accordingly is working,” can also have inspections and servicing

CARE Basic offers a lexible on- he added.performed in all key ports worldwide with
demand service solution ensuring Harding, another Norwegian any necessary spare parts included.

equipment meets all SOLAS company which offers life-saving Mr Scholtes said the company does
requirements as well as ixed pricing systems, has also launched a service not limit the new programme to Harding

levels for maintenance checks in major programme to combat the problem of equipment alone: “This is a multi-brand
international ports. Service visits are unpredictable costs.programme, in which our more than

organised at pre-determined times to it Harding 360, launched in October, 300 certiied service engineers and
in with clients’ requirements.covers the entire life cycle of maritime coordinators can also take care of

CARE Select offers a more life-saving appliances and is “a true game equipment from other manufacturers.”

long-term approach where Norsafe changer in LSA servicing,” according to He said Harding had already
works with the client to determine a the company’s Global Service Director, received very positive feedback from

structured servicing and maintenance Roeland Scholtes.various customers and the company
plan. Factors such as the age of the He said that traditionally, was negotiating several contracts on a

equipment and durability are assessedmanufacturers of maritime life-savingglobal level. u

The SHIP Supplier Issue 67 2015 29